e-Biz Solnz understands that your e-business requires continued care and attention to keep it going. For this reason we offer many levels of support ranging from incidental support to support and development contracts. We are certain that our support offerings will satisfy even the most discriminating organization.

What kind of support are you looking for?
Per Incident Support - An issue that requires a single resolution. (Based on incident or hourly fee)
Support Contracts - Regular ongoing support. (Based on annual contracts)
Support and Maintenance Contracts - Regular ongoing support and maintenance. (Based on annual contracts)
Support and Development Contracts - Regular ongoing support and development. (Based on annual contracts)
   
 
Assisted Support Incident
Support
Support and Maintenance
Support and Development
Duration
One time
Annual
Annual
Annual
Definition
 Single support issue with reasonable effort needed to resolve it. Cannot be broken down into subordinate problems. Provide unlimited e-mail and phone support. Provide unlimited e-mail and phone support. Provide unlimited e-mail and phone support.
Solution Parameters
 Agreed prior to solution implementation Negotiated and agreed to in the contract Negotiated and agreed to in the contract Negotiated and agreed to in the contract
Fee Structure
 Based on incident or hourly fee. Annual contract Annual contract Annual contract

The chart above outlines e-Biz Solnz' support contract policies effective January 1, 2002.